At Simply CBD Hub, we strive to maintain the highest standards of journalistic integrity and excellence. We value the trust our readers place in us and are committed to addressing any concerns or complaints regarding our editorial content. This Editorial Complaints Policy outlines the process for lodging a complaint and our commitment to handling complaints in a fair, transparent, and timely manner.
Lodging a Complaint:
If you believe that any content published on Simply CBD Hub violates our editorial standards or breaches ethical guidelines, we encourage you to submit a formal complaint. Complaints should be submitted in writing and include the following information:
- Your name and contact details.
- Date of the article or content in question.
- A clear description of the specific issue or concern.
- Supporting evidence, if available, such as screenshots or references to the content in question.
- Any other relevant information or documentation to support your complaint.
Please send your complaint to [email protected]. We kindly request that you provide a concise and focused summary of your complaint to facilitate our review process.
Review and Response:
Upon receiving your complaint, we will acknowledge receipt within [insert timeframe] and initiate an investigation into the matter. Our editorial team will review the content in question, taking into account the nature of the complaint and our editorial guidelines.
We are committed to addressing complaints promptly and fairly. Depending on the complexity of the issue, our investigation may take [insert timeframe]. We appreciate your patience during this process and will provide periodic updates on the status of your complaint.
Resolution:
Once the investigation is complete, we will inform you of our findings and any actions taken as a result. If we determine that an error or breach has occurred, we will take appropriate corrective measures, which may include issuing a correction, updating the content, or offering an apology, if deemed necessary.
If you are not satisfied with the outcome of our investigation or our response to your complaint, you have the option to escalate the matter to an external body or industry organization. We will provide you with information on relevant bodies that can further address your concerns.
Confidentiality and Privacy:
We treat all complaints with the utmost confidentiality. Your personal information will only be used for the purposes of addressing your complaint and will be handled in accordance with our Privacy Policy.
We reserve the right to publish general summaries or findings of resolved complaints in an effort to maintain transparency and accountability. However, we will not disclose any personally identifiable information without your express consent.
Continuous Improvement:
We are committed to continually improving our editorial practices and standards. Feedback from our readers is invaluable in helping us maintain the integrity and quality of our content. Your complaints and suggestions contribute to our ongoing growth and development as a trusted source of information.
Contact Us:
If you have any questions or require further information regarding our Editorial Complaints Policy, please contact us at [email protected].
We appreciate your commitment to ensuring the accuracy and quality of our editorial content. Thank you for your engagement and support of Simply CBD Hub.
Date: 26-7-2023
The Simply CBD Hub Editorial Team